Frequently Asked Questions (FAQ)
How long will it take to receive my order?
Shipping Times
- 6–12 business days
- 7–15 business days (depending on your location)
Delivery times depend on your location and the shipping method chosen at checkout.
Do you ship internationally and how much is shipping?
Yes, we ship to most countries worldwide, and international shipping is free.
What if I want to return a product?
Customer satisfaction is our top priority.
If you’re not completely satisfied with your purchase, you can return or exchange the item within 30 days of receiving it.
Items must be in their original condition — unused, unworn, unwashed, and in the original packaging.
To start a return or exchange, please contact our customer support at renavia.store@gmail.com.
Can I cancel or change my order after purchase?
We process orders very quickly. If you would like to cancel or make changes to your order, please contact us within 12 hours of placing your purchase.
How can I track my order?
You can easily track your order on our website. Simply click on "Menu" and then select "Track My Order" to view the status of your shipment.